MoRTH introduces online complaint portal for vehicle defects

Team OD Published: July 13, 2021, 04:09 PM IST

Till now, vehicle recall was a voluntary step by the carmakers when needed. It's been a sensitive issue and there is no centralised way to deal with it. With the latest amendment, now owners of vehicles less than seven years will be able to file any complaint regarding mechanical or software issues that can harm the user or others' safety. The transport ministry will look into the complaints and if found serious, will ask the respective manufacturers to issue a mass recall.

Not only this will regulate the whole process but make it accessible directly to the end-users for a better and faster solution. Vehicle owners can register on the official portal and lodge a complaint about the issues with their vehicles. It is worth noting that users can only register their complaints within seven years of vehicle purchase. If the issue is found common among other users, the ministry will conduct an investigation and issue a recall if needed.

It is a very welcome addition to the process, making it a lot more centralised, user-friendly and transparent. However, manufacturers have been consistent in announcing recalls for the defective parts used in their cars but some of them were silent recalls. Having a public notice to all the users is more convenient as it promotes transparency and ease of use. 

Text by Amit Saraswat