MoRTH introduces online complaint portal for vehicle defects
Till now, vehicle recall was a voluntary step by the carmakers when needed. It's been a sensitive issue and there is no centralised way to deal with it. With the latest amendment, now owners of vehicles less than seven years will be able to file any complaint regarding mechanical or software issues that can harm the user or others' safety. The transport ministry will look into the complaints and if found serious, will ask the respective manufacturers to issue a mass recall.
Not only this will regulate the whole process but make it accessible directly to the end-users for a better and faster solution. Vehicle owners can register on the official portal and lodge a complaint about the issues with their vehicles. It is worth noting that users can only register their complaints within seven years of vehicle purchase. If the issue is found common among other users, the ministry will conduct an investigation and issue a recall if needed.
It is a very welcome addition to the process, making it a lot more centralised, user-friendly and transparent. However, manufacturers have been consistent in announcing recalls for the defective parts used in their cars but some of them were silent recalls. Having a public notice to all the users is more convenient as it promotes transparency and ease of use.
Text by Amit Saraswat
Related Stories
Top Stories
Latest Videos
Most Popular
- 2022 Mahindra Scorpio leaked ahead of debut, exteriors revealed
- Tata Nexon EV Max Vs Tata Nexon EV: What's different?
- 2022 Tata Nexon EV Max review, road test - real-world range tested!
- 2022 Skoda Kushaq Monte Carlo launched in India, prices start from Rs 15.99 lakh
- Spec Comparo: Mercedes Benz C-Class Vs Audi A4 Vs BMW 3-series