Coronavirus update: Renault India extends warranty and launches free online bookings
Renault India is the only carmaker to have grown in the last financial year, largely on the back of the success of its Triber MPV and the Kwid facelift. However, the COVID-19 pandemic has affected the French brand as much as anyone else with production, sales and service functions coming to a complete halt.
The company has announced numerous measures to counter this. Renault has relaxed warranty and extended warranty periods for their customers. The same is the case for service schedules. Roadside assistance continues to be available to customers.
A new online booking initiative has been started as well. Through this 'Book Online Pay Later' scheme, on the Renault India website or through the My Renault App, prospective buyers can book a Renault vehicle online without paying an upfront booking amount.
The carmaker has also taken steps to maintain its dealer network's financial health, given the current situation. The company has announced incentives and relaxation on targets to ease the effects of the lockdown. Renault has also set up a task force to facilitate financial transactions with the dealership networks and has extended support to dealers in terms of inventory holding costs. Renault has, additionally, started a special programme on skill development and online training of network sales teams.
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