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Coronavirus impact: Volkswagen offers contactless customer experience post lockdown

Team OD  | Updated: April 27, 2020, 10:02 PM IST

Volkswagen is opting a digital medium for its sales and service portfolio in India. The decision has been taken considering the post lockdown scenario. The initiative will help customers to have peace of mind while they browse and engage with other activities at the service centres and dealerships after the Coronavirus cause lockdown is lifted.

And, it provides safety for the employees too. The initiative has included 137 sales and 116 service facility. This helps the customer choose a preferable dealership online. You can visit the Volkswagen India website and choose from the collection of products displayed on the site. Similarly, you can also book service appointments and choose a time slot of your preference.

A customer can show interest in a car and ask all the queries, interact with the consultants virtually and even the vehicle is delivered in a contactless manner. And those who prefer visiting the dealership will be provided with a pick-up and drop service by their chosen dealership. The verification process will be authenticated by OTP generation and all the vehicles will be sanitized thoroughly every day to ensure the safety of customers and employees.

Steffen Knapp, Director at Volkswagen Passenger Cars India said"At Volkswagen, digitalization has been the core principle of our strategies. With the launch of our simple, secure and user-friendly online retail platform, we are pushing the boundaries of end-to-end retail sales and strengthening our commitment to customers. We aim to provide our customers the flexibility in choosing their preferred Volkswagen product through a contactless channel."

Volkswagen isn't the only company which has adopted foreseeing the future condition, Ducati also has opted a digital layout to work post lockdown and they call it 'Ducati Cares'. We can now expect many bikemakers and caremakers to change their current portfolio into a contactless experience given the present scenario.

Tags: Volkswagen  |  ducati  |  lockdown  |  Shutdown  |  Coronavirus  |  Covid-19  |  coronavirus pandemic  |  Steffen Knapp  |  CSR

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