Coronavirus impact: Renault opens select dealership and service centres
Renault has started reopening select few dealerships and service centres across the country with safety and hygiene measures to protect its employees and customers. The company has opened over 194 showrooms and workshops after getting permission from the local authorities. The remaining service centres and dealerships will be opened in a phased manner after observing the situation in the near future.
The dealerships sanitise the facilities and test ride cars to protect the employees and customers. Multiple training programs and protocols are in place to monitor the company's initiative to work in a post-lockdown world with providing safety to its employees and customers. All dealerships and workshops will be fumigated before it is opened for business. All employees have to go through a health screening before they start working. Customers, too, will have to get their temperature checked before entering the dealerships and they will be given a mask and hand sanitiser as well. The company has also adopted a digital platform for documentation and paperwork related to the purchase of a vehicle.
The company has rolled out attractive customer offers for easy and burden-free ownership of its products. The 'Buy Now Pay Later' scheme allows the customer to buy a car in May and start paying EMI after three months of purchase. The scheme can be redeemed at the dealership, website or on the official Renault app. The company has also rolled out 'Care for Caregivers' program that covers additional benefits for doctors and policemen on a purchase.
Venkatram Mamillapalle, country CEO and managing director at Renault India Operations, said, "Globally, Renault is gradually resuming business operations, country by country. In India, we have started business operations in a phased manner. We have a long-term commitment here and India plays an important role in the strategic operations of Group Renault. Customer safety and satisfaction is our main objective and is one of the driving forces behind everything we do. As the lockdown is gradually being lifted and business is slowly resuming, our primary focus is on ensuring that we safeguard our customers, by introducing rigorous safety and hygiene practices across all touchpoints. At the same time, the health, safety and well-being of all Renault employees, dealers and other stakeholders, their families and the community at large is of utmost importance, and we have taken necessary actions on all these fronts as well."