Coronavirus impact: Maruti Suzuki sets new safety guidelines for its showrooms
Maruti Suzuki has announced new norms for its showrooms with customer safety as the top priority. The company will place a comprehensive standard protocol for all dealerships across the country. The new guidelines ensure the safety of customer and employees in the post-lockdown world. The company has started delivering cars to waiting customers after receiving approval for the new safety guidelines from the state government.
The guidelines have been designed by the team of experts at Maruti Suzuki and it covers all the aspects of customer and brand relation, right from the time a potential customer walks in to the dealership to the vehicles being delivered at the doorstep. This starts with digital browsing of the model and other specifications related to the product. A customer does not have to get out of the comfort and safety of home to select a vehicle. That can be done through the Nexa and Maruti Suzuki website.
Once a car is selected, a test drive is organised by the company with one relationship manager and the test drive car is completely sterilised before it reaches the customer. All cars will be delivered at your doorstep and the staff who would help you with the paperwork will be wearing a mask and carrying santisers. And the cars will be fully disinfected before delivery.
The workforce or the employees will go through routine health checks daily and regular updates will be monitored through the Arogya Setu App. Apart from this, thermal scanning will be a part of daily protocol and wearing of mask will be mandatory for all employees.
The company has conducted a training procedure about the do's and don'ts in the post-lockdown world and a manual has been circulated among the employees explaining the same. The company has 3,086 showrooms across 1,964 towns and cities and all of them will adhere to these guidelines.
Kenichi Ayukawa, managing director and CEO, Maruti Suzuki India said, "Customers satisfaction and safety is our top priority. All our dealerships have put in place steps to ensure complete safety, hygiene and sanitisation of all touchpoints. I would like to assure our customers that your car-buying experience with Maruti Suzuki is completely safe."
He also added, "At the same time, not just our dealerships, but also our manufacturing facilities and service workshops are completely sanitised. They are following all safety protocols, as prescribed by the Government. The Maruti Suzuki family looks forward to deliver your favourite car in a completely safe and hygienic environment."